Privacy Policy

Effective Date: [07/10/2024]

At Premium Home Care Ltd, we are committed to protecting your privacy and safeguarding any personal data we collect. This Privacy Policy explains how we collect, use, store, and share your information, in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

Personal Identification Information: Name, address, email address, phone number, date of birth, and other identifiers.
Health Information: Medical history, care requirements, prescriptions, and treatment plans necessary for providing home care services.
Financial Information: Payment details, including bank account or card details, for billing purposes.
Communication Data: Records of communications, including emails, calls, and messages between you and Premium Home Care Ltd.

2. How We Use Your Data

We use your personal data for the following purposes:

Provision of Services: To provide the home care services you have requested, including tailored care plans and medical assistance.
Billing and Payments: To process payments for the services provided.
Communication: To communicate with you about appointments, care updates, and other service-related matters.
Compliance: To comply with legal obligations, such as record-keeping, auditing, and reporting.
Marketing: With your consent, to send information about our services and offers.

3. Sharing Your Information

We will not share your personal data with third parties, except in the following cases:

Service Providers: We may share your data with third-party service providers who assist in delivering our services (e.g., health professionals, IT support).
Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
With Your Consent: If you consent to sharing your information with other parties for a specific purpose.

4. Data Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

5. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy. This includes compliance with legal, accounting, or reporting requirements.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: In certain circumstances, you may request that we delete your personal data.
Right to Restrict Processing: You can request that we limit the processing of your data under certain conditions.
Right to Data Portability: You may request that we transfer your data to another organisation or to you.
Right to Object: You have the right to object to certain types of data processing, such as direct marketing.

To exercise any of these rights, please contact us.

7. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to improve user experience. By using our website, you consent to the use of cookies. You may choose to disable cookies through your browser settings, though this may affect your website experience.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Premium Home Care Ltd 

Phone: [020 8642 5299]
Address: [35, Toll Bar Court, Basinghall Gardens, Sutton SM2 6AT]