Administration Services
Premium Home Care offers comprehensive administration services to support their high-quality care provision. These services are designed to ensure smooth operations, maintain standards, and enhance the overall care experience for clients.
Our Professional Administration Services
Regular communication with assigned coordinator:
Each client is assigned a dedicated coordinator who maintains regular contact. This ensures seamless communication and allows us to quickly address any changes in care needs or preferences.
Telephone calls and questionnaires:
We value feedback from our clients and their families. Regular telephone calls and questionnaires help us gather important insights and ensure client satisfaction.
Care Plan Reviews:
Our team conducts periodic reviews of care plans to ensure they remain up-to-date and aligned with each client’s evolving needs. This proactive approach allows us to adapt our services as required, ensuring the best possible care at all times.
Providing advice and supportive information:
We understand that navigating care services can be complex. Our knowledgeable staff are here to offer guidance, answer questions, and provide valuable information to clients and their families. We aim to empower you with the knowledge needed to make informed decisions about your care.
Risk / Health and safety assessments:
Our team conducts thorough risk and health and safety assessments to ensure a safe environment for both clients and care workers. These assessments help us identify potential hazards and implement appropriate measures to mitigate risks.
Quality assurance visits:
We regularly conduct quality assurance visits to maintain high standards of care. These visits allow us to assess the effectiveness of our services, address any concerns, and continuously improve our care delivery.
Our reviews
Quality assurance visits
Premium Home Care conducts quality assurance visits to maintain high standards of care and continuously improve their services.
These visits typically involve:
- On-site inspections by designated staff
- Direct observation of care workers
- Gathering client and family feedback
- Reviewing and updating care plans
- Checking documentation for compliance
- Evaluating staff performance
- Assessing potential risks
- Verifying regulatory compliance
These visits help the company identify areas for improvement, ensure client satisfaction, and refine their services. By regularly conducting quality assurance visits, Premium Home Care demonstrates their commitment to providing high-quality, person-centered care that meets the evolving needs of their clients.
Regular communication with assigned coordinator
At Premium Home Care, we assign each client a dedicated coordinator to ensure consistent, high-quality care. Your coordinator serves as your primary point of contact, providing regular check-ins, prompt responses to inquiries, and updates on your care plan.
They act as a liaison between you and your care workers, offering personalised attention and proactive problem-solving. This regular communication allows us to adapt our services to your evolving needs, maintaining the highest standards of care and client satisfaction.
With your assigned coordinator, you can expect timely, attentive, and personalised support throughout your care journey with Premium Home Care.
Why choose Premium Homecare for Administration Services?
Personalised Care Plans
Each client receives a tailored care plan that addresses their specific needs, ensuring services are aligned with individual preferences and requirements.
Experienced &
Trained Staff
The care team consists of skilled professionals who undergo regular training and competency assessments, ensuring they deliver the highest standard of care.
Comprehensive
Services
Premium Homecare provides a wide range of services, including personal care, skilled nursing, and support for individuals with specialised needs such as dementia or Parkinson’s disease.
Positive Client Feedback
Many clients and their families express high satisfaction with the care provided, noting the efficiency and friendliness of the staff, which fosters a supportive environment.
Regulated and Safe
The agency is fully regulated by the Care Quality Commission (CQC), ensuring compliance with safety and quality standards, which is vital for peace of mind.
Focus on
Independence
The care offered is designed to help clients maintain their independence while receiving the necessary support in the comfort of their own homes.
Responsive
Management
The management team conducts regular monitoring and quality assurance checks to ensure care standards are consistently met and continuously improved.
Community
Engagement
Care staff are encouraged to help clients engage with their communities, promoting social interaction and overall well-being, which enhances the quality of life for those receiving care.
Find out how we can help you - care for your loved ones
What to expect from Premium Homecare
Contact us
1.
Reach out via phone or email to discuss your care needs. Our team is ready to answer your questions and provide initial guidance.
Schedule a Meeting
2.
We will arrange a face-to-face meeting to assess your specific requirements. This allows us to understand your situation better and tailor a care plan that suits you.
Begin Care Services
3.
Once the care plan is finalised, we will promptly start providing the agreed-upon services, ensuring you receive the support you need in the comfort of your home.
OPEN 24 HOURS A DAY
Monday – Sunday
24 hours
OUR HEAD OFFICE
17 Gordon Road
Surrey SM5 3RG
