How to make a complaint
To make a complaint with Premium Home Care, you can follow these steps.
Contact Us Directly
You can reach out to us by phone or email to discuss your concerns. Our team is here to listen and help resolve any issues you may have.
Submit a Formal Complaint
If you prefer, you can submit a written complaint. This can be done by sending a letter or an email to our office, detailing the nature of your complaint.
Speak to Your Care Manager
If your complaint relates to a specific aspect of your care, you may wish to speak directly to your care manager, who can address the issue more personally.
Escalation
If you feel your complaint has not been adequately resolved, you can escalate the matter to our management team, who will review your case and take further action if necessary.
We take all complaints seriously and strive to resolve them promptly to ensure the highest standard of care.
You can contact us using the form below.
